A commitment to Reliability
Welcome to the Radian Service & Reliability Client Portal
Tools and documentation tailored to your machine
Always available access to all your machine documentation and tools to help you keep your operations running.
Machine Documentation
Complete Package of Machine documents including Operation and Equipment Manuals, Electrical Schematics and more.
VMP’s (Virtual Machine Program)
VMP are interactive 3D versions of equipment manuals giving a more robust and complete understanding of the equipment; all while being delivered online.
Parts Lists
Complete listing of all required spare parts specific to each individual machine.
Training
Access to self paced training libraries on a variety of machine related topics. In Person and virtual training arranged on an as needed basis.
Service Requests
On-Site service and periodic maintenance visits can be requested through the portal system or by email.
Machine Analysis
Securely collecting machine data for Overall Equipment Effectiveness reporting.
One Point Lessons
Collection of printable succinct procedures to ensure equipment reliability and safety.
Program Backups
Access to control program backups. ensuring no downtime due to lost or missing programs.
Ticketing System Access
Easily submit tickets to the Radian Service team.
Stay ahead of failures and keep your operation running smoothly
Unplanned downtime in any industrial environment creates ripple effects. Production stalls. Deadlines slip. Crews scramble. Costs climb. And when robotic systems go offline, the impact is even greater. Most service providers only show up when something breaks. At Radian, we don’t wait.
Run smarter with proactive robotic system care
Our Reliability Program is built to help you prevent issues before they start. With a proactive approach that includes operator training, system-specific tools, preventive maintenance, and remote support, we give your team the resources they need to stay ahead. Every visit is delivered by experienced, ABB-certified technicians—so you can trust the work and focus on what matters most. It’s a smarter way to manage your equipment—one that reduces costly repairs, extends the life of your investment, and helps your crew stay focused, informed, and in control.
